The British Columbia Financial Services Authority (BCFSA) published the findings of its 2025 Sector Insights Survey, reporting improved awareness of its mandate and stronger confidence and engagement among professionals across B.C.’s financial services sector. The biennial survey, first launched in 2023, covers regulated segments including real estate, mortgage brokers, insurance, trusts, pensions, and credit unions. BCFSA received 2,226 responses. Reported clarity on BCFSA’s mandate rose to 84% (from 62% in 2023), confidence increased to 53% (from 38%), and 77% noted improvements in engagement and communication (from 68%). Areas identified for further improvement included stakeholder collaboration, where perceptions of strong and active collaboration increased to 41% (from 31%), and innovation, which rose to 36% (from 30%). The survey also assessed continuing education outcomes, with 64% of real estate licensees saying BCFSA courses help keep knowledge and skills up to date (from 59%), and 53% of mortgage brokers agreeing the courses help them stay current in the first year this question was asked. New questions on accessibility found 11% of respondents experienced barriers when accessing BCFSA information or services, with results intended to inform its Equity, Diversity, and Inclusion strategy and the recently launched Service Centre for phone inquiries related to real estate licensing, education, and mortgage broker registration. BCFSA is reviewing the results to identify improvement areas and shape action plans.

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