Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published the results of its 2025 transparency supervision of 10 unregulated multi-purpose financial entities (SOFOM E.N.R.) offering current account credit. After a two-stage review and remediation process, seven institutions obtained a score of 10 and one showed partial compliance. The average score rose from 3.2 in the first stage to 8.0 at the end of the exercise. CONDUSEF noted that the review focused on transparency and quality of information for users, not on pricing, interest levels or the overall cost-benefit of the product. The first stage examined customer documentation, including adhesion contracts, disclosure sheets and account statements, as well as website content and, where applicable, advertising. Institutions were then notified of irregularities through a mandatory remediation programme, and the second stage assessed whether they had corrected the issues. The main deficiencies involved missing or unclear early termination, statement delivery, prepayment and payment date terms, prohibited or inconsistent fees versus the fees register, incorrect disclosure of ordinary and default interest rates and calculation methods, use of contract versions not registered with CONDUSEF, incomplete or non-standard disclosure forms, missing notices in account statements, incomplete amortisation tables, and website omissions on fees, the Financial Institutions Bureau and the required non-authorisation legend. CONDUSEF said the findings do not exempt institutions from applicable sanctions or other measures.
CONDUSEF2026-05-26
Mexico's National Commission for the Protection and Defense of Users of Financial Services finds 7 of 10 SOFOM E N R compliant in 2025 current account credit transparency review
Mexico’s National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published results of its 2025 transparency supervision of 10 unregulated multi-purpose financial entities (SOFOM E.N.R.) offering current account credit, reporting an average score improvement from 3.2 to 8.0 after remediation, with seven institutions achieving a score of 10. The review focused on transparency and quality of user information in contracts, disclosures, statements and websites, and identified deficiencies in key terms, fee and interest disclosures, use of unregistered contracts, incomplete forms and website omissions. CONDUSEF noted that the exercise does not preclude sanctions.