Mexico’s National Commission for the Protection and Defense of Financial Services Users reported that it handled 3,213 complaints in Chiapas from January through August 2026, down 0.6% from the previous year and equal to 1.7% of complaints nationwide. Completed cases recovered MXN 23.5 million for users, while the state recorded a user favorability rate of 50.8%. Multiple banking institutions accounted for 58.4% of complaints, followed by credit reporting companies at 13.9% and insurers at 11.2%. Unrecognized electronic transfers, purchases and online purchases represented 37.4% of complaints against multiple banking institutions. Debit cards, credit cards and personal loans generated 75.4% of all complaints, while 29.3% of the state total involved possible fraud linked to unrecognized transfers or purchases. Electronic Management handled 72.4% of cases.
Mexico’s National Commission for the Protection and Defense of Financial Services Users reports 3,213 Chiapas complaints and MXN 23.5 million recovered for users
Mexico’s National Commission for the Protection and Defense of Financial Services Users handled 3,213 complaints in Chiapas from January through August 2026, down 0.6% year over year, and recovered MXN 23.5 million for users in completed cases. Multiple banking institutions accounted for 58.4% of complaints, while 29.3% of all cases involved possible fraud.