Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) released the third-quarter 2025 results of its Índice de Desempeño de Atención a Usuarios (IDATU) for Sociedades Financieras Populares (SOFIPOS), assessing how well firms handled customer complaints concluded in cases processed by the authority. The SOFIPOS sector scored 9.15 out of 10, an increase versus the second quarter of 2025. IDATU evaluates service quality in CONDUSEF defence processes, including response times, handling methods and improvement actions aimed at ensuring substantive equality in access to financial products and services, including for vulnerable groups such as older adults. The highest-scoring SOFIPOS were SFP Porvenir (9.86), Financiera Monte de Piedad (9.73) and Caja Progressa (9.72), while the lowest scores were recorded by Financiera Súmate (8.07), Libertad Servicios Financieros (7.66) and Stori México (7.29). CONDUSEF positioned the index as a transparency tool for users and directed the public to consult the full results via Buro de Entidades Financieras (buro.gob.mx).
CONDUSEF 2026-01-19
Mexico's National Commission for the Protection and Defence of Users of Financial Services publishes Q3 2025 IDATU complaint-handling rankings for SOFIPOS
Mexico's CONDUSEF reported a third-quarter 2025 score of 9.15 out of 10 for the IDATU in the SOFIPOS sector, an improvement from the previous quarter. The index evaluates service quality in handling customer complaints, with SFP Porvenir, Financiera Monte de Piedad, and Caja Progressa achieving the highest scores. CONDUSEF promotes the index as a transparency tool and encourages public consultation of detailed results.