The State Bank of Vietnam has issued regulations to implement a “one-stop shop” and “interconnected one-stop shop” mechanism for handling administrative procedures across the central bank, effective from 17 December 2025. The framework establishes dedicated One-Stop Shop Units at SBV headquarters and SBV regional units, setting out how applications are received, processed and returned. The One-Stop Shop Units must publicly disclose the list and content of in-scope administrative procedures and provide assistance where electronic disclosures are difficult to access. They are responsible for guiding applicants, receiving and checking dossiers for completeness and validity for procedures handled by SBV units regardless of administrative boundaries, digitising and forwarding files to the competent unit, returning outcomes and dossiers, collecting any applicable fees and charges, and refusing non-compliant submissions. The rules also cover coordination for same-day and delegated procedures, support for online public services, the ability to request information from relevant SBV units, and the receipt and handling or escalation of feedback, complaints and denunciations related to administrative procedure processing. Staffing for the headquarters unit is approved by the Governor and led by an SBV Office manager, while regional directors approve staffing for regional units led by a department head and supported by clerical staff and coordinating officials from procedural units.
State Bank of Vietnam 2025-12-19
State Bank of Vietnam issues one-stop shop rules for administrative procedures at headquarters and regional units
The State Bank of Vietnam will implement a "one-stop shop" for administrative procedures on 17 December 2025, with dedicated units at its headquarters and regional offices. These units will manage applications, including receiving, processing, and returning them, and handle feedback and complaints. The framework also supports online public services and requires public disclosure of procedures.