Dominican Republic's Pensions Superintendency (SIPEN) publicised a magazine interview with Superintendent Francisco A. Torres setting out how the authority is using digitalisation to modernise the Dominican pension system and broaden access to pension information and services, alongside the initial implementation of Complementary Pension Plans. The interview describes initiatives including remote/digital affiliation with pension fund administrators (AFPs), greater process automation, a 24/7 AI-enabled chatbot (RITA) for user queries, virtual user-service appointments, and expanded use of digital signatures. It also points to data-driven supervision tools such as big data and advanced analytics to identify risks and fraud patterns, interactive public dashboards of pension-system statistics, and online education resources. On interoperability, SIPEN reports full digital interfacing with AFPs and supervised pension plans and work with entities including the Social Security Treasury and the Dominican Republic Stock Exchange for investment-related processes, with ongoing data-integration efforts with the tax authority and the civil registry to facilitate complementary-plan savings and streamline benefit-related procedures; Torres also reiterates that the system’s individual-account design links benefits to contributions and investment returns, while identifying coverage expansion, labour formalisation, voluntary savings and investment diversification as continuing priorities.

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