The Consumer Financial Protection Bureau said it has been working with Bilt to address consumer harm arising from the company’s transition to a new bank partner. Following discussions with the bureau and its direction that Bilt provide full redress, Bilt said it contacted potentially affected customers and offered reimbursement for any overdraft fees, late fees, or insufficient funds fees related to the transition. CFPB officials met with Bilt to review the issues caused by the transition and the steps taken to remedy them. Bilt is reviewing reimbursement requests and, by June 4, will reimburse fees for more than 500 newly identified customers from that outreach. Documentation submitted by Bilt appears to show that all transition related technical issues have been resolved and that its systems are back on track. The bureau said it will continue monitoring Bilt’s efforts until it is satisfied that full redress will be provided and will issue another update at that point.
Consumer Financial Protection Bureau2026-06-02
Consumer Financial Protection Bureau directs Bilt to reimburse transition related fees for more than 500 customers
The Consumer Financial Protection Bureau reported that Bilt has contacted potentially affected customers and is reimbursing overdraft, late and insufficient funds fees arising from its transition to a new bank partner, following the bureau’s direction to provide full redress. Bilt’s documentation indicates transition-related technical issues have been resolved and systems restored, and the bureau will continue to monitor remediation efforts and provide an update once satisfied that full redress has been achieved.