Mexico's National Commission for the Protection and Defense of Users of Financial Services published first-quarter 2026 complaint statistics for Baja California, showing 1,485 cases, equal to 2.1% of the national total and 21.6% fewer than a year earlier. Complaints were concentrated in the banking sector, and 31.9% were tied to possible fraud, mainly unrecognized electronic transfers and other unrecognized transactions. Most complaints came from Tijuana, which accounted for 62.0% of the total, followed by Mexicali at 20.2% and Ensenada at 11.1%. The electronic case-management process handled 67.3% of complaints, while 24.8% related to improper debt collection practices. By sector, commercial banks accounted for 66.3% of complaints, ahead of insurers at 13.0% and SOFOM ENR at 9.3%. Within commercial banking, the main causes were unrecognized electronic transfers, unrecognized internet purchases and other unrecognized purchases, together representing 39.9% of complaints in the state. Credit cards, debit cards and personal loans were the main products involved, accounting for 71.0% of banking complaints, and the overall favorable resolution rate for users was 33.8%.
CONDUSEF 2026-05-04
Mexico's National Commission for the Protection and Defense of Users of Financial Services publishes Baja California first quarter complaints data showing 1485 cases down 21.6% and 31.9% linked to possible fraud
Mexico’s National Commission for the Protection and Defense of Users of Financial Services reported 1,485 financial services complaints in Baja California in the first quarter of 2026, representing 2.1% of the national total and a 21.6% year-on-year decline. Complaints were concentrated in commercial banks (66.3%), mainly involving unrecognized electronic transfers and other unrecognized transactions, with credit cards, debit cards and personal loans accounting for 71.0% of banking complaints and a 33.8% user favorable resolution rate.