Mexico's National Commission for the Protection and Defence of Users of Financial Services published complaint statistics for the state of Aguascalientes for the first quarter of 2026, reporting 1,728 cases representing 2.4% of complaints nationally and a 15.7% increase compared with the prior year. It reported MXN 15.6 million recovered for users from concluded complaints and an overall user-favourable outcome rate of 67.4%. Most complaints were filed by users in the municipality of Aguascalientes (84.0%), followed by Jesús María (7.3%) and Calvillo (1.7%). Electronic Management accounted for 79.9% of cases, while 10.5% related to improper debt collection practices; by sector, multiple banking represented 46.5% of complaints, credit information companies 22.5% and insurers 13.8%. In multiple banking, unrecognised charges, cancellation requests not addressed and unrecognised online charges were the leading causes and together represented 27.8% of complaints in the state, while credit cards, debit cards and personal loans accounted for 61.6% of multiple-banking product complaints; 17.1% of all complaints involved suspected fraud and filings were split 48.7% women and 51.3% men.
CONDUSEF 2026-04-27
Mexico's National Commission for the Protection and Defence of Users of Financial Services reports a 15.7% rise in Aguascalientes complaints in the first quarter of 2026 and MXN 15.6 million recovered for users
Mexico’s National Commission for the Protection and Defence of Users of Financial Services reported 1,728 complaints in Aguascalientes in the first quarter of 2026, equal to 2.4% of national complaints and up 15.7% year-on-year, with MXN 15.6 million recovered and a 67.4% user-favourable outcome rate. Multiple banking accounted for 46.5% of complaints, led by unrecognised charges and unresolved cancellation requests, while 17.1% involved suspected fraud and filings were almost evenly split between women and men.