The Dutch Authority for the Financial Markets issued a report, “Challenges and opportunities in the digital provision of pension information”, setting out five recommendations for pension providers to improve how legally required information is provided digitally so that it actually reaches participants, including those who are less digitally skilled. The AFM notes that pension providers increasingly use digital channels such as a personal online portal (“MijnOmgeving”) supported by email notifications, which can bring benefits such as more personalised information, lower costs, climate benefits and better archiving for participants. However, it highlights delivery risks in digital communication and stresses that providers remain responsible for ensuring legally mandated disclosures reach participants, including documents such as the Uniform Pension Overview (UPO), information on pension choices and transition overviews. In a review of 36 pension providers, the AFM found wide variation in delivery approaches, ranging from paper-based provision to use of “MijnOverheid” or providers’ own portals, and also large differences in monitoring practices such as bounce tracking and whether providers measure if notification emails are opened.
Dutch Authority for the Financial Markets 2025-05-28
Dutch Authority for the Financial Markets publishes five recommendations to improve digital delivery of mandatory pension information
The Dutch Authority for the Financial Markets released a report titled “Challenges and opportunities in the digital provision of pension information,” recommending improvements for digital delivery of legally required pension information. It highlights benefits and risks of digital channels, emphasizing providers' responsibility to ensure disclosures reach all participants, including those less digitally skilled. A review of 36 pension providers revealed varied delivery methods and monitoring practices.