The Reserve Bank of New Zealand published its 2026 Relationship Charter survey, with 89% of responding banks, non-bank deposit takers and insurers rating their relationship with the central bank as good or very good. This was down from 97% in 2025, although year-over-year comparisons are indicative because of sampling changes. The independent survey received 131 responses from senior executives and board members. Prudential policy consultation processes received an 80% positive rating, broadly stable from 78% in 2025. However, only 57% of deposit takers rated broader engagement and consultation positively, while 17% rated it poor or very poor. Large banks gave the lowest scores, with 41% rating broader engagement positively and 27% negatively. Feedback centered on communication, consultation planning and response times, with the Keeping Cash Local consultation drawing particular criticism over its timing and lack of advance communication. The Reserve Bank said it will use the findings to improve engagement over the coming year. Following about 6,000 responses to the Keeping Cash Local consultation, it is engaging with banks to develop a voluntary solution intended to ensure cash continues to meet New Zealanders’ needs.
Reserve Bank of New Zealand2026-08-13
Reserve Bank of New Zealand survey finds 89% positive relationship rating but weaker broader consultation scores
The Reserve Bank of New Zealand’s 2026 survey found that 89% of regulated-entity respondents rated their relationship with it positively, while 80% approved of prudential policy consultations. Broader consultation scored lower among deposit takers at 57%, reflecting concerns about communication, planning and the Keeping Cash Local consultation. The central bank plans to improve its engagement and work with banks on a voluntary cash solution.