The Central Bank of Costa Rica announced that, from 27 May, a new online Service Center will be available on its website as a single point of contact for user inquiries and procedures. The platform consolidates all of the bank’s external service channels in one place so users can submit requests, track their cases and receive timely information on the status of each request. The system provides a single institutional channel for inquiries, requests and procedures, along with case status visibility, online follow-up, direct interaction with analyst staff, document uploads, and access to guides and other support material. It is designed for external users with or without a digital signature, as well as representatives of entities affiliated with the National Electronic Payment System (SINPE) or Central Directo. Access is restricted according to each user’s role to support secure and proper information handling, while the centralization of cases is also intended to improve the bank’s internal processes through clearer assignment of responsibilities and full lifecycle traceability.
Central Bank of Costa Rica2026-05-25
Central Bank of Costa Rica launches online service center as single contact point for inquiries and procedures
The Central Bank of Costa Rica launched a new online Service Center as a single point of contact on its website for user inquiries and procedures, consolidating all external service channels. The platform allows users, including SINPE and Central Directo participants, to submit requests, track case status, interact with analysts, upload documents and access support materials, with role-based access controls and centralized case management to strengthen internal processes and traceability.