The Hong Kong Mandatory Provident Fund Schemes Authority (MPFA) published a blog post by its Chairman, Mrs Ayesha Macpherson Lau, highlighting early usage of the eMPF Platform and practical points for scheme members as MPF schemes migrate onto it. Since the eMPF launch in June 2024, the Platform has processed close to 600,000 administrative instructions, and nearly 80% of instructions submitted by joined scheme members were made electronically. The post outlined the main user-facing features of managing MPF digitally through the eMPF, including one-stop access via mobile or computer for tasks such as switching funds, changing investment portfolios and updating personal information, a notification function to help members track whether employers have made contributions, a single eMPF account that can be used across job changes, and a consolidated dashboard showing MPF holdings across trustees and schemes. It also cautioned members against frequent mandate changes or fund switching for short-term speculation, citing the risk of buying high and selling low. On operational arrangements, trustees preparing to onboard the eMPF will temporarily suspend processing certain member administrative instructions ahead of data migration, with the duration depending on the instruction type and the scale and complexity of the transfer; trustees will issue communication packs with transition details and cut-off dates. Separately, when a scheme is onboarding, the eMPF will generally suspend services for two days, typically scheduled on public holidays or weekends, with advance notices provided via the eMPF website and mobile app.

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