The Angola Insurance Authority (ARSEG) published its complaints management report for the first half of 2026, recording 350 complaints. Of these, 318 concerned insurance companies and 32 related to pension fund entities and management companies. Insurance complaints primarily involved contractual noncompliance and delays in settling claims, while pension fund complaints centered on delayed benefit payments. Poor communication was a concern across both segments. The report also includes qualitative service indicators to inform ARSEG’s supervision and efforts to improve consumer service.
2026-08-20Angola Insurance Authority (ARSEG)
Angola Insurance Authority reports 350 complaints in first half of 2026
The Angola Insurance Authority recorded 350 complaints in the first half of 2026, including 318 involving insurers and 32 concerning pension fund entities and managers. Key issues included contractual noncompliance, delays in claims settlements and benefit payments, and poor communication.