Mexico's National Commission for the Protection and Defense of Financial Services Users reported that it handled 18,073 complaints in the State of Mexico from January through July 2026, an 11.3% increase from the previous year and 11.3% of the national total. Concluded complaints resulted in MXN 106.7 million recovered for users, while 38.4% of outcomes were favorable to users. The banking sector accounted for 67.4% of complaints, followed by insurers at 12.6% and unregulated multiple-purpose financial companies at 9%. Credit cards, debit cards and personal loans were linked to 60.4% of cases, while 29.7% involved potential fraud through unrecognized purchases or electronic transfers. Electronic management was used for 57% of complaints, and improper debt collection practices represented 27.1%.
2026-08-31CONDUSEF
Mexico's National Commission for the Protection and Defense of Financial Services Users reports 18,073 State of Mexico complaints and MXN 106.7 million recovered for users
The National Commission for the Protection and Defense of Financial Services Users handled 18,073 complaints in the State of Mexico from January through July 2026, up 11.3% from a year earlier. Concluded cases recovered MXN 106.7 million for users, with banking accounting for 67.4% of complaints and potential fraud for 29.7%.