The Central Bank of the Dominican Republic has published a comprehensive overhaul of the regulation protecting users of financial products and services, approved by the Monetary Board on March 19, 2026. The measure advances the user protection initiative placed under public consultation in 2025 and aligns the framework with evolving market practices and the National Financial Inclusion Strategy 2022-2030. The regulation establishes principles for protecting users’ rights and governs service provision and customer care throughout the product lifecycle. It covers financial education, transparency and disclosure, product offers and contracting, proper service delivery, privacy and data protection, and sanctions for noncompliant entities. It also sets market conduct supervision guidelines and governs the organization, operation and procedures of the Superintendency of Banks’ User Services and Protection Office.
Central Bank of the Dominican Republic publishes comprehensive financial services user protection regulation
The Central Bank of the Dominican Republic has published a comprehensive overhaul of financial products and services user protection rules, following the initiative’s public consultation in 2025. The framework covers customer treatment throughout the product lifecycle, transparency, financial education, privacy and data protection, market conduct supervision, and sanctions for noncompliance.