The Eastern Caribbean Central Bank announced that its Office of Financial Conduct will begin accepting complaints on Oct. 15, 2026, from customers of licensed financial institutions regulated by the central bank across the Eastern Caribbean Currency Union. The service will be free, and consumers will not need legal representation. Customers may complain about matters including unfair treatment, misleading or incomplete information, fees and charges, banking products and accounts, and access to financial services. Where appropriate, the office will assess and investigate complaints and facilitate their fair and timely resolution while maintaining confidentiality. The office is responsible for market conduct supervision, including oversight of how licensed financial institutions treat consumers. Its mandate is supported by amendments to the Banking Act, 2015, which have been passed in Antigua and Barbuda, Dominica, Grenada, Montserrat, St. Kitts and Nevis, and St. Vincent and the Grenadines.
Eastern Caribbean Central Bank to begin accepting consumer complaints through Office of Financial Conduct
The Eastern Caribbean Central Bank’s Office of Financial Conduct will begin accepting complaints on Oct. 15, 2026, from customers of licensed financial institutions across the Eastern Caribbean Currency Union. The free service will cover issues such as unfair treatment, inadequate information, fees, banking products and access to financial services, with no legal representation required.