The Australian Financial Complaints Authority has begun preparations for its 2027 independent review, a statutory assessment of its performance and operations that will be conducted independently of the authority. It is working with regulators to establish the terms of reference and governance arrangements and to appoint an independent reviewer. The review will consider how the authority can improve its operations and service delivery in light of changes to its jurisdiction, membership and rules since the previous review, as well as evolving stakeholder expectations. Opportunities to provide feedback, experiences and perspectives will be announced in the coming months.
2026-09-22Australian Financial Complaints Authority
Australian Financial Complaints Authority begins preparations for 2027 independent review
The Australian Financial Complaints Authority has begun preparations for its statutory 2027 independent review and is working with regulators on its scope, governance and reviewer appointment. The review will assess its performance and consider operational and service improvements following changes to its jurisdiction, membership and rules.