The Australian Financial Complaints Authority announced that Chief Operating Officer Justin Untersteiner will depart to take up the role of Chief Executive Officer of the Australian Health Practitioner Regulation Agency, with his final day at AFCA set for 14 March. Mr Untersteiner joined AFCA in December 2019 and, according to the authority, oversaw the introduction of a new user-pays funding model and a major IT transformation integrating a modern case management system, an updated member firm portal and a new portal for consumers. AFCA also linked his operational oversight to managing an increase in complaints volumes from just over 70,000 a year when he started to 105,000 complaints in the last financial year. AFCA said a recruitment process to fill the Chief Operating Officer role will commence in due course.
Australian Financial Complaints Authority 2025-01-30
Australian Financial Complaints Authority announces Chief Operating Officer Justin Untersteiner will leave on 14 March to become Australian Health Practitioner Regulation Agency CEO
The Australian Financial Complaints Authority announced that Chief Operating Officer Justin Untersteiner will leave on 14 March to become CEO of the Australian Health Practitioner Regulation Agency. Untersteiner, who joined AFCA in December 2019, led the implementation of a new funding model and IT transformation, and managed a rise in complaints from 70,000 to 105,000 annually.