The Hong Kong Insurance Authority welcomed the Process Review Panel for the Insurance Authority’s (PRP) 2024 Annual Report, which reviews how the IA handled a sample of supervisory and enforcement-related processes. The report covers 20 cases spanning licensing of intermediaries, complaint handling, conduct of investigations and disciplinary actions. The IA noted the PRP’s acknowledgement of its ongoing efforts to enhance operational effectiveness and indicated it will follow up on the report’s observations and recommendations.
Hong Kong Insurance Authority 2025-04-29
Hong Kong Insurance Authority welcomes Process Review Panel 2024 Annual Report reviewing 20 cases
The Hong Kong Insurance Authority acknowledged the Process Review Panel's 2024 Annual Report, which assessed 20 cases related to licensing, complaint handling, investigations, and disciplinary actions. The report recognized the IA's efforts to improve operational effectiveness, and the IA committed to addressing the panel's observations and recommendations.