Colombia’s Financial Superintendence published a recap of a World Investor Week closing-event discussion on how technology, including artificial intelligence (AI), is reshaping financial inclusion and strengthening protections for financial consumers against fraud. In the discussion, CAF’s Óscar Vargas described AI as a key tool for advancing inclusion and financial education and for offering alternatives to protect users from fraud threats, arguing that education should move beyond general information and explain the specific features of each product offered by savings and credit establishments and other financial-sector organisations. The Financial Superintendence’s Carlos Mauricio Jiménez said the supervisor has strategic projects underway to modernise the financial system through technology to expand inclusion and facilitate the operations of supervised entities, while stressing that consumers also need to act as the first line of defence for their money through education. Vargas also pointed to CAF’s fintech laboratory, which has showcased success cases across Mexico, Argentina, Ecuador and Colombia, and called for financial authorities in Latin America to prioritise digital literacy so users can properly use the technological tools available to them.

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