The Insurance and Private Pension Regulation and Supervision Agency of Türkiye issued a circular setting the operating rules for appointing insurance experts (loss adjusters) and managing expert examinations under the Insurance Experts Appointment Regulation, built around the Expert Appointment and Tracking System (EKSIST) and a list- and score-driven allocation approach. The circular requires claim notifications to be made to the insurer and supporting documents to be submitted in line with policy terms, with insurers appointing an expert within one business day after documents are complete. For compulsory motor third-party liability (traffic) insurance, expert appointments are made sequentially through EKSIST regardless of whether an appointment is mandatory, while for motor own-damage (kasko) insurance appointments may be sequential or selected when not mandatory and must be sequential via EKSIST when mandatory. It sets operational constraints including appointment windows (four times daily on business days), a single-expert-per-file rule, a six-hour deemed-acceptance rule for experts notified via EKSIST, and time limits for on-site inspections and reporting (including distinct deadlines for traffic versus other motor policies and preliminary reporting where a report cannot be completed). The framework also defines how the Executive Committee’s list of eligible experts is formed and refreshed, the geographic and specialism filters for eligibility, and performance metrics that feed into a 1,000-point scoring system used to prioritise the highest-scoring eligible expert. The circular enters into force on 1 April 2026. It includes a 30-day transition in mandatory-appointment cases in which assignments are made sequentially by registration number without regard to performance, after which performance scores are used, and it applies as a pilot in Bursa and Ordu provinces with the Agency to reassess the approach in light of the pilot results.
Insurance and Private Pension Regulation and Supervision Agency of Türkiye 2026-03-31
Insurance and Private Pension Regulation and Supervision Agency of Türkiye issues circular operationalising EKSIST-based appointment and performance rules for insurance experts
Türkiye’s Insurance and Private Pension Regulation and Supervision Agency issued a circular detailing operating rules for appointing insurance experts (loss adjusters) and managing examinations under the Insurance Experts Appointment Regulation, centred on the Expert Appointment and Tracking System (EKSIST) and a list- and score-based allocation model. It sets claim notification and documentation procedures, expert appointment timelines for compulsory motor third-party liability and motor own-damage insurance, operational limits on appointments and reporting, and a 1,000-point performance scoring system guiding expert selection. It applies from 1 April 2026, with a 30-day transition for mandatory appointments, and will initially run as a pilot in Bursa and Ordu.