The Insurance State Supervision Service of Georgia presented a report to the Parliament of Georgia’s European Integration and Sectoral Economy and Economic Policy Committees on how it protects consumer rights in the insurance sector, covering the supervision framework, recent measures, results, recommendations, and related decisions. The briefing outlined the market scope under supervision, citing 19 insurance companies, 24 insurance brokers and 3 voluntary private pension schemes operating in Georgia. Consumer submissions to the Service have been rising and are mainly linked to refusals of insurance compensation or disputes over reimbursement amounts. For 2024, the Service reported completing proceedings on 179 applications, reviewing reporting on 191 monthly customer claims, and conducting two on-site inspections; identified violations led to sanctions including monetary penalties. The Service also described its monthly insurer claims reporting system and referenced its key instruction on consumer rights protection in the provision of insurance services, alongside recent recommendations on topics including age discrimination in travel insurance, information requirements linked to debt and insurance contracts, changes to minimum requirements in the travel insurance standard, and refusals to issue insurance based on gross negligence. The report also noted the 2023 Law of Georgia on Voluntary Private Pensions and two related subordinate acts issued by the Service addressing consumer rights, and highlighted the Service Development Strategy for 2025–2029, which lists consumer rights support and financial education as priority areas.

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