The Swedish Financial Supervisory Authority has adopted new regulations and general guidelines for debt collection, alongside targeted amendments to its framework for the acquisition and management of non-performing credit agreements, introducing clearer and more consistent requirements for debt collection firms and credit servicers. The new debt collection rules apply from 1 July 2025. The debt collection framework covers authorisation aspects of operating a debt collection business and how firms should work to comply with “good debt collection practice”, including requirements on the information provided to consumers about what a debt relates to and how consumers can contact the debt collection firm. Changes to the rules on non-performing loans are intended to align with European Banking Authority guidelines on fit and proper assessments of the management of firms that acquire and manage such loans. The measures are set out in FFFS 2025:2 (debt collection) and FFFS 2025:3 (amendments to the non-performing credit agreements framework).
Finansinspektionen 2025-05-14
Swedish Financial Supervisory Authority issues binding debt collection rules effective 1 July 2025 and updates non-performing loan servicing requirements
The Swedish Financial Supervisory Authority has adopted new regulations and guidelines for debt collection and amended its framework for non-performing credit agreements, effective 1 July 2025. The debt collection rules, detailed in FFFS 2025:2, establish clearer requirements for firms, including consumer information standards. Amendments in FFFS 2025:3 align non-performing loan management with European Banking Authority guidelines.