Mexico's National Commission for the Protection and Defense of Users of Financial Services published a regional update showing that Yucatán accounted for 4,121 concluded user complaints between January and June 2026, up 11.2% from a year earlier and equal to 2.9% of complaints nationwide. The agency said MXN 28.9 million was recovered in favor of users, and that the state recorded a 51.4% outcome favorable to users. Most complaints came from Mérida, which represented 82.1% of the total, followed by Kanasín at 2.6% and Progreso at 2.0%. Electronic case management handled 74.9% of complaints, while conciliation represented 11.8%, improper collection practices 9.2% and other legal processes 4.1%. Multiple banking generated the largest share of complaints at 61.4%, ahead of insurers at 14.6% and credit information companies at 11.4%. Within multiple banking, the main drivers were unrecognized purchases, unprocessed cancellation requests for products or services, and unrecognized internet purchases, together accounting for 38.9% of complaints in that sector. Credit cards, debit cards and personal loans were linked to 72.3% of all complaints, and 28.8% of complaints in the state involved possible fraud tied to unrecognized purchases or unrecognized internet purchases.
CONDUSEF2026-07-14
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 4,121 complaints in Yucatán in the first half of 2026, MXN 28.9 million recovered
Mexico's National Commission for the Protection and Defense of Users of Financial Services said Yucatán recorded 4,121 complaints in January to June 2026, up 11.2% from a year earlier, with MXN 28.9 million recovered for users. Multiple banking accounted for 61.4% of complaints, led by unrecognized purchases and cancellation issues, while credit cards, debit cards and personal loans made up 72.3% of cases. Possible fraud was linked to 28.8% of complaints.