The Thailand Office of Insurance Commission has set immediate measures for insurers responding to widespread flooding, focusing on faster damage assessments and claims payments, sufficient operational capacity and targeted premium relief. Insurers must prepare claims staff, loss adjusters, reporting channels, towing services and repair networks, while proactively contacting affected policyholders and acting as soon as flooded areas become accessible. For clearly verifiable losses, insurers reported that they are prepared to pay claims within seven days, including for damage in Bangkok. Potential total-loss motor claims must be assessed quickly and fairly under policy terms, with documents gathered alongside the assessment. Internal combustion vehicles will be assessed using the Office of Insurance Commission’s five-level framework, while electric vehicle assessments must consider battery damage, safe repairability and manufacturer requirements. The commission will also coordinate access and water-level data with public agencies and seek to reduce delays in obtaining documents from vehicle finance providers. Relief measures allow life insurers to extend premium grace periods by 60 days and non-life insurers to defer premium collection for up to 180 days for most motor policies and 90 days for other policies. The commission also called for initial flood-related payments of THB 10,000 under retail microinsurance home fire policies, THB 20,000 under residential fire policies with a further THB 10,000 where additional flood cover applies, and THB 30,000 for qualifying insured shops. Flood-affected individual insurance agents and brokers whose licenses expire from Sept. 25, 2026, may request additional time to renew, but cannot conduct intermediary activities while their licenses remain expired.
2026-09-28Thailand Office of Insurance Commission
Thailand Office of Insurance Commission directs insurers to accelerate flood claims and allows premium payment relief of up to 180 days
The Thailand Office of Insurance Commission has directed insurers to accelerate flood damage assessments and claims, with clearly verifiable claims expected to be paid within seven days. It also allows premium relief of up to 180 days and calls for initial property payments ranging from THB 10,000 to THB 30,000. Insurers must maintain adequate claims, towing and repair capacity and proactively contact affected policyholders.