Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published consumer complaint statistics for Nuevo León, reporting 10,214 complaints in 2024, up 1.6% from 2023 and representing 4.1% of the national total. CONDUSEF reported MXN 97.9 million recovered, a 47.7% increase from 2023. Credit cards, debit cards and personal loans were the most complained-about products, together accounting for 50.2% of complaints in the state. The leading complaint drivers were unrecognised transactions, collection activity or negotiation or restructuring directed at people who are not users, and threats, offences and intimidation towards the debtor or other individuals unrelated to the debt, which together made up 34.2% of complaints. By sector, multiple banking accounted for 66.5% of complaints, followed by insurers at 13.9% and unregulated multiple purpose financial companies (SOFOM ENR) at 8.2%; within multiple banking, favourable outcomes for users reached 41.3%, 32.9% of complaints involved older adults, and 52.1% were linked to potential fraud, mainly unrecognised card spending and electronic transfers. CONDUSEF also highlighted its online complaint and misconduct-reporting channels, including the electronic complaint portal and the debt-collection agency registry (REDECO), and reiterated that its procedures are free and do not require intermediaries.

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