The Financial System Supervisory Authority of Bolivia has reaffirmed that Supreme Decree 5630 is already fully operative and has instructed supervised financial institutions to implement borrower relief for consumers whose payment capacity was affected by social conflicts, blockades and other adverse events. Through circular letters issued on June 9 and June 11, the authority told financial intermediation entities and finance leasing companies to adapt their internal processes so they can receive, assess, agree and approve voluntary requests for refinancing or loan rescheduling, and to provide timely and clear service to affected borrowers. The relief is not automatic and must be requested by the borrower. Once a request is under review, the decree provides an initial deferral of up to 30 calendar days from the publication of the rule, during which no installments, interest, insurance, commissions or other charges are collected and the credit keeps its original classification, with possible extensions under each institution's internal policies. A grace period of one to six months may then be granted based on the institution's assessment of the borrower's payment capacity. The authority also stressed that interest rates must remain on the same terms unless a more favorable rate is agreed, access to the measures does not trigger automatic deterioration in credit classification, and the institution must bear the documentation costs for rescheduling or refinancing. Institutions were also instructed to carry out disclosure and financial education actions, publish the applicable requirements on their websites and train staff so borrowers receive clear and accessible guidance. If a financial institution does not comply, consumers should first file a complaint with that institution and may then escalate the matter to the authority for supervisory action.
Financial System Supervisory Authority of Bolivia2026-06-17
Financial System Supervisory Authority of Bolivia directs financial institutions to process Decree 5630 borrower relief requests without further rules
The Financial System Supervisory Authority of Bolivia said financial institutions must already be processing Decree 5630 relief requests from borrowers affected by social conflicts, blockades and other adverse events, without waiting for further regulation. The measures include voluntary refinancing or rescheduling, an initial deferral of up to 30 calendar days during case review and possible grace periods of one to six months. Institutions must also disclose the requirements, train staff and absorb documentation costs.