The State Bank of Pakistan has launched a nationwide survey on user experience of digital payment services to collect direct feedback from users across Pakistan and guide further improvements to the country’s digital payments ecosystem. The survey focuses on usage patterns, service quality, ease of use, transaction reliability, complaint handling, fraud concerns and overall customer experience. Developed in consultation with relevant stakeholders, the survey forms part of the central bank’s evidence-based work on digital finance. It follows several years of policy, regulatory and infrastructure measures that have supported growth in mobile banking apps, digital wallets, cards and Raast. The findings will be used to identify areas to improve the safety, convenience, accessibility and reliability of digital payment services in Pakistan. The survey will remain open until July 10, 2026.
State Bank of Pakistan2026-06-10
State Bank of Pakistan launches nationwide survey on digital payment user experience open until July 10 2026
The State Bank of Pakistan has launched a nationwide survey on user experience of digital payment services to collect feedback on usage patterns, service quality, ease of use, transaction reliability, complaint handling, fraud concerns and overall customer experience. Developed with stakeholders as part of the central bank’s evidence-based work on digital finance, the survey will inform further improvements to the safety, convenience and reliability of digital payments, building on recent policy and regulatory measures supporting mobile banking apps, digital wallets, cards and Raast.