Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) has published the results of its 2025 financial transparency supervision of seven multiple banking institutions offering current account credit, a revolving credit line product. The review found that only one institution achieved full compliance after remediation, with a score of 10, while four others remained partially compliant. The average score improved from 5.2 in the first stage to 6.4 at the end of the process. The supervision was carried out in two stages. CONDUSEF first reviewed contractual documents, customer files, advertising and websites for compliance with transparency rules, then assessed whether the institutions corrected the issues identified through mandatory remediation notices. The main breaches included missing or inconsistent disclosure of commissions versus Banco de México records, gaps in information on complaints procedures, contract termination, account statement delivery, credit report authorisation and marketing restrictions for users registered in REUS, as well as failures to issue transaction receipts and incomplete or inconsistent website disclosures. CONDUSEF noted that remediation does not exempt institutions from sanctions or other applicable measures for the non-compliance detected.
CONDUSEF2026-05-18
Mexico's National Commission for the Protection and Defense of Users of Financial Services finds only one of seven banks fully compliant in 2025 current account credit transparency review
Mexico’s National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published results of its 2025 financial transparency supervision of seven banks offering current account credit, finding only one fully compliant institution after remediation and an average score rising from 5.2 to 6.4. The review identified persistent breaches in disclosure of commissions, complaints procedures, contract termination, account statements, credit report authorisation, marketing restrictions for users in REUS, transaction receipts and website information, and CONDUSEF stressed that remediation does not preclude sanctions.