Bank Negara Malaysia and the Securities Commission Malaysia have launched the Financial Markets Ombudsman Service (FMOS), a centralised dispute resolution centre for financial consumers and investors nationwide. FMOS merges the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center under joint oversight intended to align regulatory standards while safeguarding consumer and investor interests. FMOS will provide independent mediation and adjudication as an alternative to the courts, with a single streamlined process aimed at faster and more transparent outcomes. Bank Negara Malaysia has also streamlined the monetary limit for eligible disputes involving financial accounts or transactions to RM250,000, broadening access to free dispute resolution services and aligning the threshold with the existing eligible limit for disputes involving investment accounts and transactions offered by capital market service providers regulated by the Securities Commission Malaysia.
Malaysia Securities Commission 2025-01-17
Bank Negara Malaysia and the Securities Commission Malaysia launch Financial Markets Ombudsman Service and set RM250,000 limit for eligible disputes
Bank Negara Malaysia and the Securities Commission Malaysia have launched the Financial Markets Ombudsman Service (FMOS), a centralized dispute resolution center for financial consumers and investors. FMOS merges existing services under joint oversight to align regulatory standards and safeguard interests, offering independent mediation and adjudication with a streamlined process. The monetary limit for eligible disputes is set at RM250,000, broadening access to free resolution services.