Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published the fourth-quarter 2025 results of its User Service Performance Index (IDATU) for Sociedades Financieras Populares (SOFIPOS), which assesses how these institutions handle and resolve customer complaints. The sector’s score was 9.05 out of 10, down 0.09 points from the previous quarter. The IDATU considers timeliness of attention, quality of responses, and actions taken to improve processes, with an emphasis on fair treatment for vulnerable groups such as older adults. The highest-scoring institutions were Crediclub and SFP Porvenir (10.00 each), followed by Financiera Broxel (9.94), Ku-Bo Financiero (9.92), Financiera Monte de Piedad (9.76), Fondea Technologies (9.63) and Libertad Servicios Financieros (9.55). The lowest scores were recorded by Fincomún (8.28), NU México Financiera (8.07), Stori México (7.88) and Klar Technologies (5.25).
CONDUSEF 2026-04-15
Mexico's National Commission for the Protection and Defence of Users of Financial Services releases fourth-quarter 2025 SOFIPO IDATU rankings
Mexico's National Commission for the Protection and Defence of Users of Financial Services published fourth-quarter 2025 results of its User Service Performance Index for Sociedades Financieras Populares, showing a sector score of 9.05 out of 10, down 0.09 points from the previous quarter. The index evaluates timeliness, quality of responses and process improvements, with top scores for Crediclub and SFP Porvenir (10.00 each) and the lowest score for Klar Technologies (5.25).