At the Angola Banking Conference, the Angola Ministry of Finance used remarks by Secretary of State Ottoniel dos Santos to outline how artificial intelligence should be applied in banking. He said AI can improve efficiency, automate processes, support smarter customer segmentation and enable new products, but should remain focused on serving the real economy, households and businesses. In that context, he said AI will not replace banks but will reshape how they operate, organize themselves and interact with customers and regulators. The ministry also framed AI as a tool for moving banking supervision from a reactive to a predictive model, with applications in fraud detection, systemic risk analysis and cyber resilience. Dos Santos added that financial sector operators should strengthen financial education and inclusion mechanisms and develop products that create lasting economic and social value, especially for more vulnerable population segments. In closing remarks at the same event, Banco Nacional de Angola Governor Manuel Tiago Dias said AI adoption offers gains in operational efficiency, security, service personalization and financial inclusion, but requires robust governance, appropriate regulation, technical capacity, ethical safeguards and protection of citizens' data and property. He also said the regulator is working to support a regulatory environment that is safe, competitive and conducive to innovation.

Original source Back to tracker