Mexico's National Commission for the Protection and Defence of Users of Financial Services reports 3,612 complaints in Sonora in H1 2025

Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published data showing it received 3,612 consumer complaints in the state of Sonora in January to June 2025, an 11.8% increase from the same period in 2024 and 2.7% of complaints nationwide. The amount claimed totalled MXN 153.8 million, up 29.7% year on year. Most complaints in Sonora were handled through Electronic Management (73.5%), followed by REDECO Management for issues involving debt collection agencies (15.0%) and other CONDUSEF processes (11.5%). The most complained-about products were the special credit report, debit cards and credit cards, which together accounted for 54.3% of complaints, while leading causes included dissatisfaction with issuance of the special credit report, threats or intimidation linked to debt collection agencies, and unrecognised transactions, representing 31.6% in aggregate. By sector, multiple banking accounted for 46.3% of complaints, followed by credit information societies at 22.4% and insurers at 13.9%; within multiple banking, 12.4% of complaints involved older adults and 41.2% related to possible fraud, mainly unrecognised purchases and unrecognised electronic transfers. CONDUSEF also reiterated that its procedures are free of charge and can be initiated through its online channels, including the Electronic Complaint Portal and REDECO, and warned users to be alert to anyone requesting payment to carry out procedures on their behalf.