Mexico's National Commission for the Protection and Defence of Financial Services Users, CONDUSEF, published complaint statistics for the state of Michoacán covering the first two months of 2026, reporting 1,089 cases, a 3.3% decrease versus the prior year and equivalent to 2.3% of national complaints. From concluded complaints, it recovered MXN 7.8 million in favour of users, and the overall rate of outcomes favourable to users was 40.7%. Within Michoacán, 53.8% of incoming complaints came from users in Morelia, followed by Uruapan (8.7%) and Lázaro Cárdenas (5.1%). Most cases (63.2%) were handled through the Gestión Electrónica channel, while 18.9% related to improper debt collection practices; by sector, multiple banking accounted for 68.6% of complaints, followed by insurers (14.4%) and SOFOM E.N.R (5.2%). In multiple banking, the most common causes were unrecognised purchases, unrecognised electronic transfers and unrecognised online purchases, together representing 42.3% of complaints in the state; credit cards, debit cards and personal loans accounted for 74.4% of product-linked complaints. CONDUSEF also reported that 38.6% of complaints related to a possible fraud, and that complainants were 48.8% women and 51.2% men, with older adults most frequently complaining about debit cards, credit cards and savings accounts. CONDUSEF highlighted its online channels for submitting electronic complaints and reporting poor collection-agency practices, and reiterated that its procedures are free and do not require intermediaries.
CONDUSEF 2026-04-06
Mexico's National Commission for the Protection and Defence of Financial Services Users reports 1,089 complaints in Michoacán and MXN 7.8m recovered for users
Mexico's National Commission for the Protection and Defence of Financial Services Users (CONDUSEF) reported 1,089 complaints in Michoacán in the first two months of 2026, down 3.3% year-on-year and representing 2.3% of national complaints, recovering MXN 7.8 million for users with 40.7% of outcomes favourable to complainants. Multiple banking generated 68.6% of complaints, mainly unrecognised purchases and electronic transfers, with 38.6% of cases linked to possible fraud, and most handled via the Gestión Electrónica channel. CONDUSEF reiterated that its procedures are free, online-accessible and do not require intermediaries.