The Dutch Authority for the Financial Markets has published its annual complaints data from 170 insurance providers, showing that total complaints fell 3.2% in 2025 to about 121,000. Average complaint handling time also declined, from 19.4 days in 2024 to 15.5 days. Health insurance generated the most complaints at 54,900, followed by non-life insurance at 53,700 and life insurance at 12,600. Complaints fell by 6.8% in health insurance and 16.6% in life insurance, but rose by 5.1% in non-life insurance, including a 24.8% increase for legal expenses insurance. The authority will discuss the reasons for the non-life increase with market participants and use the findings to set supervisory priorities and identify areas requiring attention.
2026-08-23Dutch Authority for the Financial Markets
Dutch Authority for the Financial Markets reports 3.2% fall in insurer complaints, despite 5.1% rise in non-life complaints
The Dutch Authority for the Financial Markets reported a 3.2% decline in insurer complaints to about 121,000 in 2025, while average handling time fell to 15.5 days. Non-life complaints rose 5.1%, including a 24.8% increase for legal expenses insurance, prompting discussions with market participants.