The Indonesia Financial Services Authority (OJK) has directed PT Bank Negara Indonesia (Persero) Tbk (BNI) to promptly complete the resolution of an alleged customer fund irregularities case at BNI’s Aek Nabara sub-branch, citing consumer protection and confidence in the financial services sector. OJK has summoned BNI’s directors and management to obtain explanations and to require a fast, comprehensive, transparent and accountable settlement process. BNI has been required to conduct a full verification, fulfil affected customers’ rights in line with applicable rules, and report progress regularly to OJK. In parallel, BNI has coordinated with law enforcement and relevant agencies to secure assets suspected to be linked to the case, and has verified and refunded IDR 7 billion to customers so far, while OJK continues to monitor verification and settlement of the remaining funds. OJK also instructed BNI to run a thorough internal investigation covering compliance, internal controls and governance, and indicated it will take supervisory follow-up action within its powers if breaches of requirements are identified.
OJK 2026-04-18
Indonesia Financial Services Authority instructs BNI to complete remediation of alleged customer fund irregularities at its Aek Nabara sub-branch
The Indonesia Financial Services Authority (OJK) has ordered PT Bank Negara Indonesia (Persero) Tbk to promptly and transparently resolve alleged customer fund irregularities at its Aek Nabara sub-branch, including verification of affected accounts and regular reporting. The bank has coordinated with law enforcement, secured suspected assets, and refunded IDR 7 billion to customers, while OJK monitors settlement of remaining funds. OJK has also instructed an internal investigation into compliance, internal controls and governance, and signalled potential supervisory action if breaches are found.