The State Bank of Vietnam’s Region 13 branch held in-person working sessions with several commercial bank branches with large outstanding loans in the area. The exercise reviewed operating performance and set expectations for safe, effective credit growth in line with State Bank of Vietnam direction to support local economic development. Banks reported progress against head-office business plans, implementation of key credit programmes, and measures on digital transformation, cashless payments, and biometric data reconciliation to improve customer data quality. They also raised operational constraints and policy requests, including slow recovery of non-performing loans due to delays at some agencies, proposals to raise unsecured lending limits and introduce debt-handling mechanisms for unsecured loans under Decree No. 55/2015/ND-CP, continued bank–business linkage activities, issues with CIC records where customers’ bad debts at finance companies affected credit information, and interest rate policy. Region 13 Director Pham Minh Tu addressed queries during the meetings and asked branches to follow State Bank of Vietnam operating guidance, meet assigned targets while improving credit quality and risk controls, accelerate digitisation and customer service improvements, strengthen staff training, and coordinate with local authorities to further promote cashless payments.