The Brazil Securities Commission (CVM) has clarified how securities market ombudsman offices should handle requests through its Citizen Service System (SAC-CVM), operational since Sept. 14, 2026. The guidance addresses registration updates, checks on message receipt and internal systems, and email address standardization within corporate groups.
Policy & regulationGuidance & interpretationComplaints and dispute resolutionConsumer and investor protection
The Brazil Securities Commission (CVM) has issued technical and operational guidance to securities market ombudsman offices on receiving and handling requests forwarded through its Citizen Service System (SAC-CVM). The portal began operating on Sept. 14, 2026, as the exclusive channel for new investor inquiries, complaints and reports. Cases already pending at launch remain in the previous system until completion.
The circular addresses requests registered from 6 p.m. on Sept. 14, 2026, and registration information updates under CVM Resolution 234. It also covers verification of message receipt and institutions’ internal systems, as well as standardization of email addresses within corporate groups.
The Brazil Securities Commission has launched a new portal for investor inquiries, complaints and reports, which must now be used for all new requests. Existing cases will remain in the previous system until concluded, while regulated entities and administrative record requests must use their dedicated channels.