The Brazil Securities Commission has launched a new portal for investor inquiries, complaints and reports, which must now be used for all new requests. Existing cases will remain in the previous system until concluded, while regulated entities and administrative record requests must use their dedicated channels.
Policy & regulationImplementation, projects & pilotsConsumer and investor protectionComplaints and dispute resolution
The Brazil Securities Commission (CVM) has launched a new Citizen Service System (SAC-CVM) as its official portal for investors to submit inquiries, complaints, reports and other requests. All new requests must be filed exclusively through the new portal, while pending cases will continue to be processed and concluded in the previous system.
The portal allows investors to seek information about the capital market, complain about services provided by market agents and report irregular product or service offerings. Market participants must continue to use the dedicated channel for regulated entities, while requests for copies of or access to administrative proceedings must be made through the CVM’s Digital Protocol.
The Brazil Securities Commission (CVM) has clarified how securities market ombudsman offices should handle requests through its Citizen Service System (SAC-CVM), operational since Sept. 14, 2026. The guidance addresses registration updates, checks on message receipt and internal systems, and email address standardization within corporate groups.