The Thailand Office of Insurance Commission held its first 2025 meetings with non-life insurers and life insurers to agree cooperation guidelines aimed at reducing insurance complaints and disputes and improving transparent, timely and fair service. The sessions were chaired by Assistant Secretary-General Kananusorn Thiangtrakul. Key measures discussed include insurers setting up dedicated complaint units to manage complaints systematically and providing ongoing reporting to the Office of Insurance Commission, as well as ensuring that representatives with decision-making authority participate in mediation with complete supporting information. The parties also discussed developing dispute mediation via Microsoft Teams and supporting a new Office of Insurance Commission system to improve data connectivity with insurers, alongside expectations that insurers promptly notify significant events affecting the public and closely track claims payment to ensure fast and fair settlement, including accelerated checks on potential coverage and payouts for affected persons following the 28 March 2025 earthquake.
Thailand Office of Insurance Commission 2025-04-04
Thailand Office of Insurance Commission sets cooperation measures for insurers to establish complaint units and strengthen dispute mediation
The Thailand Office of Insurance Commission met with non-life and life insurers to establish cooperation guidelines to reduce complaints and disputes. Key measures include setting up dedicated complaint units, enhancing data connectivity, and ensuring decision-makers participate in mediation. Insurers are also expected to promptly notify significant events and expedite claims processing, particularly after the recent earthquake.