The Tanzania Insurance Regulatory Authority (TIRA) used its 2025 Customer Service Week event, themed “TIRA for a safe insurance market”, to reinforce expectations on insurers to improve customer service and develop new products, in line with the government goal for the insurance sector to contribute 3% of GDP by 2030. Chief Secretary Zena Ahmed Said urged insurers to innovate in product design, improve service delivery and working environments, and strengthen transparency in the provision of rights, citing “marriage insurance” as an example of the desired direction. TIRA Deputy Commissioner Khadija I. Said emphasised courteous customer interactions and service quality, while TIRA’s Zanzibar zone reported that 103 insurance sales outlets have been registered on the islands and that a system is being finalised to include insurance among the conditions for obtaining a road travel card. TIRA’s Standards Manager Frank Fred Shangali also called for compliance with quality standards and more robust communication systems to improve customer service efficiency.
Tanzania Insurance Regulatory Authority 2025-10-11
Tanzania Insurance Regulatory Authority moves to embed insurance in Zanzibar road travel card conditions and presses insurers on service quality and product innovation
The Tanzania Insurance Regulatory Authority (TIRA) emphasized the need for insurers to enhance customer service and innovate products during the 2025 Customer Service Week, aligning with the government's goal for the insurance sector to contribute 3% of GDP by 2030. Chief Secretary Zena Ahmed Said urged improved service delivery and transparency, citing "marriage insurance" as an example. TIRA also reported progress in registering insurance sales outlets in Zanzibar and developing systems to integrate insurance with road travel card requirements.