The Financial Services Regulatory Authority of Ontario (FSRA) has issued an operational notice on the Canada Post service disruption, setting expectations that all regulated entities and individuals take steps to ensure consumers, pension plan beneficiaries, credit union members, and other recipients are treated fairly while meeting statutory communication obligations. With Canada Post having moved from a nationwide strike to rotating disruptions on 11 October 2025, FSRA expects firms that rely on registered or regular mail to use alternative methods of delivery permitted under the relevant statutory provisions until postal operations return to normal, particularly for time-sensitive correspondence where service guarantees may be affected. FSRA has also revised its own processes for the period and will communicate using alternative forms of delivery.
Financial Services Regulatory Authority of Ontario 2025-10-23
Financial Services Regulatory Authority of Ontario expects regulated entities to use alternative delivery methods during Canada Post service disruption
The Financial Services Regulatory Authority of Ontario (FSRA) issued an operational notice about the Canada Post service disruption, advising regulated entities to ensure fair consumer treatment and meet statutory communication obligations. With Canada Post facing rotating disruptions, FSRA expects firms to use alternative delivery methods for time-sensitive correspondence. FSRA has also adjusted its processes and will use alternative communication methods during this period.