Thailand’s Office of Insurance Commission (OIC) ran the second in its four-region seminar series to strengthen staff capability in reviewing complaints and mediating insurance disputes, with the aim of improving policyholder protection and applying a single service standard nationwide. The seminar was held in Khon Kaen on 26–27 July for OIC Regional Offices 3 (Khon Kaen), 4 (Nakhon Ratchasima) and 5 (Ubon Ratchathani), bringing together central and regional staff. OIC officials indicated the agency is revising, improving and merging its rules for complaint handling and insurance dispute mediation by staff and by expert mediators into one unified framework, designed to support greater use of electronic service channels and an upgraded information system for policyholder protection work (PPMS Phase 2). The updated approach is also intended to strengthen coordination with insurers by forwarding consumer cases for rapid settlement to reduce escalation into formal complaints and improve the efficiency of claims-related dispute management.
Thailand Office of Insurance Commission 2025-08-01
Thailand Office of Insurance Commission holds Northeast seminar and moves to consolidate insurance complaint and mediation rules for PPMS Phase 2
Thailand’s Office of Insurance Commission (OIC) held a seminar in Khon Kaen to enhance staff capabilities in handling complaints and mediating insurance disputes, aiming for a unified service standard nationwide. The OIC is revising its rules to create a single framework for complaint handling and mediation, incorporating electronic service channels and an upgraded information system. This initiative seeks to improve coordination with insurers and expedite consumer case settlements.