The State Bank of Vietnam’s Banking Times convened a roundtable in Hanoi on using artificial intelligence (AI) in the communication of banking policy and in the development and delivery of banking products and services, set against the banking sector’s push on digital transformation and efforts to strengthen legal and policy frameworks toward financial inclusion. Representatives from SBV departments, banks, the Vietnam Banks Association, and academic institutions discussed practical applications and governance. A Vietnam Banks Association presentation called for ethical principles for AI to support fairness, transparency and human-centred use, consideration of internal AI ethics councils to oversee critical projects, and stronger cooperation among banks, fintech firms, research institutes and regulators, including data sharing within permitted limits. The discussion also highlighted investment in modern, scalable and secure IT infrastructure, policies to attract and retain AI, data science and cybersecurity specialists, and training programmes to improve digital skills; other contributions focused on building high-quality human resources and applying AI and multimedia journalism to improve banking communications. Banking Times said the roundtable’s outputs would serve as an input for regulators, industry bodies, credit institutions and training providers to research and implement AI applications that are effective, safe and sustainable.

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