The Superintendency of Banks of Panama conducted training for employees of banking institutions aimed at strengthening customer service, with a focus on how banks should handle and respond to customer complaints. The session covered the main guidelines of Agreements 1-2008 and 3-2008, which regulate complaint management and responses within banks and in proceedings before the Superintendency. It also shared tips and good practices to improve case management and align customer responses with the applicable regulatory framework.
Superintendencia de Bancos de Panama 2025-09-23
Superintendency of Banks of Panama delivers training on complaint-handling requirements under Agreements 1-2008 and 3-2008
The Superintendency of Banks of Panama conducted training for banking institution employees to enhance customer service, focusing on complaint handling. The session reviewed Agreements 1-2008 and 3-2008, which govern complaint management and responses, and provided best practices for aligning customer interactions with regulatory standards.