The Japan Financial Services Agency has published a policy for handling complaint consultations within its administrative consultation functions that clearly exceed the scope and extent of its work or fall outside accepted social norms. The approach is intended to preserve legitimate consultations while setting a clear response for abusive or unreasonable behaviour. The policy covers conduct such as physical and mental attacks, verbal abuse and threats, and other requests deemed unreasonable or a significant nuisance. Staff will first inform the individual that the request is unreasonable or constitutes serious nuisance and ask them to stop; if the behaviour continues, the agency will state it cannot respond to the request, notify that it will cease further responses, end the engagement, and report matters to the police if necessary.
Japan Financial Services Agency 2026-01-28
Japan Financial Services Agency sets rules to end abusive administrative complaint consultations and involve police where necessary
The Japan Financial Services Agency has issued a policy to manage complaint consultations that exceed its administrative scope or social norms, addressing conduct like abuse and threats. The policy outlines steps for staff to inform individuals of unreasonable requests, cease engagement if behavior persists, and involve police if necessary.