China's National Financial Regulatory Administration has published a draft Measures on Petition Work for public consultation, setting out a framework for how it will receive, process and resolve petitions and complaints in line with the national Regulations on Petition Work. The draft contains six chapters and 53 articles covering overall principles, the internal petition-work system, submission and acceptance of matters, handling processes, and supervision and accountability. It calls for matters to be classified and handled in accordance with law, streamlines petitioning and case-handling procedures, and promotes mediation and settlement for appeal and request-for-decision matters. The administration will review feedback, revise the draft and issue it for implementation in due course.
China Banking and Insurance Regulatory Commission 2025-03-21
China's National Financial Regulatory Administration launches consultation on 53-article measures for handling petitions and complaints
China's National Financial Regulatory Administration has released draft Measures on Petition Work for public consultation, outlining a framework for managing petitions and complaints in accordance with national regulations. The draft includes six chapters detailing principles, submission processes, handling procedures, and accountability measures, emphasizing legal classification, streamlined procedures, and mediation. Feedback will be reviewed for revisions before final implementation.