Moldova's National Commission for Financial Markets (CNPF) has opened a public consultation on draft rules to standardise how financial service providers manage and resolve complaints. The proposal sets minimum procedural requirements for complaints submitted by consumers, clients, investors, insured persons, payment service users, AEÎ members (from 1 January 2026), pension fund participants and investors in OPCVM/OPCA. Under the draft regulation, providers would have to create a dedicated internal complaints function, maintain a standardised complaints register, and apply clear resolution deadlines of 15 business days, extendable to up to 35 days in cases expressly provided by law. It also sets requirements for transparent, documented communication with complainants, introduces quarterly reporting to the CNPF using standardised forms, and regulates monitoring and analysis of complaints data. Separately, the CNPF removed 1,276,336 registered ordinary shares previously issued by "LEGGORN" from the securities issuers register following the company’s liquidation, rejected a pre-litigation request by ÎM CIA "TRANSELIT" SA to annul two earlier individual administrative acts, and imposed a coercive fine of 80 conventional units (MDL 4,000) on the insurer for failing to comply in time with a decision requiring steps to regularise a claims file relating to a travel health insurance policy. The draft decision on the complaints regulation will be submitted for opinions and public consultation in accordance with applicable legislation.

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