The China Banking and Insurance Regulatory Commission, together with the People's Bank of China and the China Securities Regulatory Commission, held the second regulatory liaison officers meeting on financial consumer and investor protection. The meeting reviewed financial consumer complaints in the first half of 2025 and aligned supervisory work on improving the financial consumer environment, handling complaint hotspots and organising upcoming financial education outreach. The authorities agreed to take a problem-oriented approach, including timely joint assessment of complaint trends and coordinated remediation in priority areas most frequently raised by consumers. The meeting also called for stronger cross-agency coordination to address prominent misconduct that harms consumer rights through enhanced risk warnings and concentrated enforcement actions, alongside more intensive and efficient financial education publicity activities planned for September to strengthen public financial literacy and risk prevention capabilities.
China Banking and Insurance Regulatory Commission 2025-08-12
China Banking and Insurance Regulatory Commission convenes second interagency liaison meeting on consumer and investor protection
The China Banking and Insurance Regulatory Commission, People's Bank of China, and China Securities Regulatory Commission met to enhance financial consumer and investor protection. They reviewed 2025 consumer complaints, agreed on a problem-oriented approach for complaint trends, and emphasized cross-agency coordination to address misconduct. Plans include enhanced risk warnings, enforcement actions, and financial education activities to improve public financial literacy and risk prevention.